We contacted when we were planning on retiring and needed Medicare supplemental insurance. She was extremely helpful in showing and explaining all our options. Unfortunately, for her, we decided not to retire at that time. Then we moved to California. Again, when my wife was ready to retire we contacted Shari for help. Even though Shari, because she is in Texas, could not sell us the insurance she was again very helpful and guided us. We really appreciate her help and professional support, beyond call of duty.